This policy explains how EasymatchBD handles membership payments and refund requests. We want you to feel confident when upgrading your account. If you change your mind shortly after purchase, we intend to honor a full refund when you ask within two days.
If you request a full refund within 2 calendar days (48 hours) of your purchase, we will honor it. This applies to qualifying membership and paid service purchases made directly through EasymatchBD, provided the request is submitted within the window.
This policy covers membership plan fees and paid consultant services purchased on the platform. Promotional offers, third-party billing arrangements, or payments processed outside EasymatchBD may follow different rules, which will be stated at checkout where applicable.
Contact us through the Contact page, WhatsApp support, or the email address listed in the site footer. Include your account email or phone number, the purchase date, and your payment reference or receipt if you have one. We will confirm receipt and guide you through the next steps.
Approved refunds are returned to your original payment method whenever possible. Processing usually takes 5–10 business days, depending on your bank or payment provider. Once processed, paid membership access tied to that purchase will end.
Refund requests received more than 2 days after purchase are reviewed case by case. We may decline refunds where membership benefits have already been substantially used, except where required by applicable law. We may update this policy from time to time; the version on this page applies to new purchases after it is published.
